Your “homecare plan” will fit you - A primary objective of homecare is to enable the patient to become well, more quickly and completely, by recovering in the comfort and familiarity of home. Getting well – quickly and fully – requires a home care plan that provides patients with the complete range of services and care, which are needed and entitled.

While this seems simple enough, too often it is not. Many homecare agencies and even physicians are not well versed in the types of care to which their patients are entitled. Our professionals will ensure that all “care options” are explored and that the plan of treatment we recommend is both comprehensive and fits the individual needs of each patient.

You will fully understand your “treatment plan” - We will make sure all patients are given a thorough understanding of their plan for home care treatment – both in person and in writing. More importantly, we will answer or find answers to all the questions a patient may have.

Home care has become increasingly complex, especially for Medicare and Medicaid eligible patients. It is not easy for patients suffering from serious illnesses or injuries to understand their eligibility and the types of care, which may apply. Our professionals will see to it that no patient question goes unanswered.

You will see the same team - Nothing is more frustrating to a patient than seeing an ever-changing parade of faces. HSG organizes its professionals into teams by physician office and case manager. As much as humanly possible, patients of the same physician will see the same HSG professionals throughout their home care recovery period. This approach maximizes continuity, communications and confidence.

We will be on time - No need to explain. Our professionals will be on time and stay until the patient’s care is completed. If they don’t, we want to know and changes will be made.

We will check in on “off” days if you want us to - Most home care plans provide for visits several times a week – but not every day. On those days when a visit is not scheduled, we will arrange to check in by phone at the patient’s request. In most cases, everything will be fine, but in the event a patient needs some extra attention, we will be there.

You will have 24/7 access to our professionals - Homecare Solutions Group provides access to its home care professionals on a 24 hour, 7-day per week basis. Emergency contact numbers are made available to all patients, physicians and case managers. HSG professionals are on call at all times.

Your physician will know how you are doing - All HSG patients receive home care treatment in accordance with a “plan of care”, which has been authorized by their personal or attending physician. This plan of care will “spell out” those changes in patient condition, which are to be reported to the physician promptly. HSG is organized to deliver physician updates by telephone, fax and email. In addition to immediate updates on changes in patient condition, we provide weekly electronic updates on every patient, regardless of status.

Every patient who receives care at home from an HSG professional should expect these promises to be kept – every one, every time.