We will follow Diagnosis-Specific Protocols – In the age of “specialties”, it has become increasingly probable that most patients of the same physician will require similar plans for home care. HSG is committed to working with physicians and case managers to design “diagnosis-specific” protocols. These protocols will reflect the best thinking of the physician responsible, the case manager, our home care professionals and other physician’s with whom we work. They will be in full compliance with Medicare, Medicaid or other related managed care guidelines.

MOST IMPORTANTLY, all HSG professionals assigned to patients for whom a diagnosis-specific protocol is authorized will be fully trained and closely supervised to ensure full compliance. Likewise, our “reports” to the physician will be aligned directly with the DSP.

We will make every effort to assign the same team of professionals – In order to apply diagnostic-specific protocols consistently and maintain patient confidence, HSG commits to providing the same team of professionals throughout each episode and to all patients within a “physician practice”.

This accomplishment requires highly effective scheduling of professionals and limits our flexibility. Nevertheless, it is so clearly in the best interest of patients and the physicians overseeing them that it is one of our most important “promises”.

We will provide immediate notification of changes – The use of diagnostic-specific protocols facilitates the establishment and recognition of clear parameters for physician notification. HSG professionals are trained, supported and supervised to provide immediate physician notification when patient condition moves outside acceptable parameters.

We will eliminate unnecessary interruptions – Few, if any, physicians or case managers have time to field superfluous phone calls concerning their patient’s home care needs. And yet, it seems to be the number one complaint about home care agencies.

Unnecessary interruptions occur for several reasons. Too often Plans of Care are poorly conceived and inconsistent. By emphasizing diagnosis-specific protocols and organizing our professional teams along physician office lines, HSG nurses become highly familiar with patient recovery plans. The results are greater self-sufficiency and fewer unnecessary questions. Additionally we provide one of the highest levels of field supervision for our professionals, which enable questions to be answered before they require a bothersome call to the physician’s office.

We will support physicians who wish to qualify for care plan oversight – Medicare recognizes that physicians play a critical role in overseeing the recovery of their patients during the home care phase. HSG is committed to helping physicians receive the care plan oversight reimbursement to which they are entitled.

We will employ technology to make those who assist the physicians and the case managers as effective and efficient as possible – In each case, we will work to provide information and communication in the way that best accommodates the needs and preferences of individual physician offices and case managers.

Physicians and case managers who entrust their patients to Homecare Solutions Group can expect these, as well as the promises made to our patients, to be kept each time – every time.